Thank you for choosing KS Flowers Flower Boutique. We value your feedback and apologise for any inconvenience you may have experienced. To ensure that we address your concerns promptly, please follow the instructions below to submit a complaint via email.

Step 1: Compose an email
Create a new email and address it to complains@ksflowers.co.uk.

Step 2: Subject line
In the subject line of your email, briefly describe the nature of your complaint.

Step 3: Provide details
In the body of the email, please provide the following information:
- Your full name
- Contact information (phone number, email address)
- Order number (if applicable)
- Date of purchase (if applicable)
- A clear and concise description of the issue you encountered or the reason for your dissatisfaction

Step 4: Attachments (if applicable)
If you have any supporting documents, such as photographs or order confirmation emails, please attach them to the email. This will assist us in better understanding your concerns.

Step 5: Send the email
Once you have filled in all the necessary information, click the "Send" button to submit your complaint.

We strive to resolve complaints as quickly as possible. Our customer service team will review your email and respond to you at the earliest opportunity.

At KS Flowers Flower Boutique, we take customer satisfaction seriously, and we appreciate your feedback. We assure you that we will work diligently to address your concerns and find a satisfactory solution.

Thank you for bringing this matter to our attention.